I've been a person of Primus for quite some time now.in middle- Dec I approached customer care to discover when they might be ready to supply me long-distance support easily changed from Bell to Identity Wire phone. They directed me to get hold of Identity to see what provider these were applying. After doing this and discovering that Identity employs Allstream, I called back Primus customer support and offered them the required data. At the moment I had been educated they could be ready to carry on supplying me using the same support without any issue. I've obtained my regular bills from Primus and extended to pay for them in great religion ever since then.
Last month I observed some problems in my own banking account and after considering it, unearthed that Identity Wire have been getting me long-distance through my preauthorize cost program. They'd billed over $346.00 above the contracted regular cost. After I approached them-and described that I purchase all my long-distance through Primus, I had been educated that Primus had never absorbed as my long-distance provider. I subsequently approached Primus customer care and was placed on store for more than 1 time as thy attempted to form it out. I had been informed that since I have had extended to pay for my statement for them every month that I'd no option except to stop my low-support today and obtain a reimbursement of $23.12 which presents 30 days of the support they hadn't been supplying. I requested to talk to a boss and was subsequently handed down to Primus assistance in India where I talked for their supervisors many times using the same reaction. I had been informed that I ought to have approached them the moment they ceased supplying support. I attempted to describe that I'd no indisputable fact that they'd ceased supplying support which I needed an entire reimbursement from December to today.
They've explained that I had been irresponsible for not maintaining a deeper attention how my providers were being supplied and again have explained that Primus plan just enables them to return no more than $23.12 of course if I'd like anymore than that, I'll need to consider them to small claims court. They supplied me with 3 Fax figures for their authorized division in Europe that we purchased to deliver a info to ensure that I'm ready to complete the little states court type 7A. I later however, obtained a my cellphone from the really rude, and extremely difficult to comprehend supervisor from Asia who I requested to contact me on my land-line since I don't possess a long-distance intend on my cell which would charge me a lot. He declined and extended fighting with me till I'd no option but to hold on him.
I've gone online and positioned a using the Commissioner for Grievances for Telecommunications Providers (CCTS). They've answered by mail requesting me for that same info which was within the initial criticism. I've delivered all the info for them and am still awaiting an answer.
To include insult to damage, Primus has simply delivered me a statement for this weeks support. These men are incredible!!! They completely realize that they've not been my long-distance provider for over annually plus they nevertheless need that I proceed to pay for them $23.12 per month. They WOn't return the cash they have obtained from me since I offered it voluntarily for them... It is all my problem... I deserve to become scammed.
I can not think that Primus is permitted legally to perform themselves in this way.
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