Am officially arguing a state produced by Verizon, which visited some other collection company.
After having a Verizon phone point and Verizon FIOS for quite some time, our household determined the land-line was no further required ($31.00 monthly, and we never used it).in August of I approached the Verizon phone service payment to truly have the phone point stopped, but that people desired to maintain the FIOS online sites. This method appeared to get ok.
Exactly the same month, June the modem for that FIOS online sites went negative. Verizon FIOS Internet tech support team shipped us a brand new modem for that poor one, which we mounted. Additionally they delivered us another modem (recognized about the August 20 expenses for $139.99 $6.95 shipping). We delivered the 2nd modem, via FEDEX, the center of July as we recognized the things they had completed. I named Verizon FIOS Web tech support team AND PAYMENT, and recommended them-it had been delivered. I talked together again in JULY plus they allegedly acknowledged the consideration (7 99.00 = 6).
On site two of the notice, you'll observe that Verizon billed us for that extra modem, after which unreturned equipment (outlined in orange text). You'll also discover about the next site of the notice that the credit of $38.33 (payment period modification), departing the extra consideration number, 007471409xxxx, for Verizon FIOS Web still-active (stop of the land-line support changes the web payment towards the to begin every month). The FIOS Internet expenses 30 days ahead of time, to my charge card, and it has completed so since September (you'll observe that consideration is current). I don't obtain report expenses, with the xxxx consideration terminated, I don't observe any payment period.
We've experimented with contact Verizon phone billing, FIOS billing, and voiced with billing administrators, who state that the consideration continues to be acknowledged (clearly not). The DSL Unreturned gear cost was questioned twice in September by both myself and my SO. We've voiced to Verizon land-line payment regarding account number closing is xxxx, simply to be informed they can't notice any costs with this consideration. Then they move us to Verizon FIOS tech support team, subsequently to Verizon FIOS payment. We've equally been about the telephone with customer support atleast twice per month since SEPTEMBER. The final two payment support supervisors that people both talked with OCT 10 (since we were about the telephone together in the SAME TIME) stated they eliminated the very first DSL gear cost, and also the unreturned modem charge in the FIOS Web consideration to get a whole of $246.00. For whatever reason, they CAn't appear to credit xxxx. Each time we contact, it's no less than two hours, being moved in some places, but we've voiced with payment supervisors every time, simply to have this occur again.
July 20 bill
Our Statement for: 06-20
Quantity Of last statement $73.27
Cost obtained on Jun 18. Thanks. -$73.27
New Costs
Verizon Costs $23.28 (phone)
Verizon Online Costs $203.93 (internet)
Complete New Costs due Jul 19 $227.21
Verizon Online Costs
New costs for Consideration 007471409xxxx
Verizon Fios Online Sites Jun 1 - Jun 30 $49.99
Extra Wireless Router $139.99
Fios Shipping 1 Product $6.95
Complete Verizon Broadband Providers $196.93
Fees, Costs & Other Costs
State Tax $5.60
Region Tax $1.40
Complete Fees, Costs & Other Costs $7.00
Complete New Costs $203.93
Complete New costs for Verizon Online $203.93
September 19 bill
New costs for Consideration 007471409xxxx
Verizon Broadband Providers
Verizon Fios Online Sites Jun 8 - Jun 30 -$38.33
FiOS Online Sites Jun 8 - Jun 30 $40.63
FiOS Online Sites Jul 1 - Jul 31 $52.99
DSL Unreturned Equipment Cost $99.99
Complete Verizon Broadband Providers $155.28
State Tax $4.00
Region Tax $1.00
Complete Fees, Costs & Other Costs $5.00
Complete New Costs $160.28
Expenses Date: Aug 1 Page 1 of 2
Account: 007471409xxxx
Invoice: 35872447
Consideration Overview
Prior Costs $160.28
Payment Obtained. Thanks. - $160.28
Overdue Costs $. 00
New Costs
Verizon Broadband Providers $61.86
Complete New Costs $61.86
Whole Due $61.86
You'll observe about the SEP 2008 FIOS statement that there's a credit of $104.99 which acknowledged the 2nd modem cost of $99 in the JUL statement about the FIOS consideration, rather than the phone account because it was designed to.
Bill Date: Sep 1 Page 1 of 2
Account: 007471409xxxx
Invoice: 47039012
Consideration Overview
Prior Costs $61.86
Payment Obtained. Thanks. - $61.86
Changes - $104.99
Credit Stability - $104.99
New Costs
Verizon Broadband Providers $57.99
Complete New Costs $57.99
Whole Due - $47.00
Expenses Date: Oct 1 Page 1 of 2
Account: 007471409xxxx
Invoice: 47039012
Consideration Overview
Prior Costs - $47.00
Payment Obtained. Thanks. $47.00
Overdue Costs $. 00
New Costs
Verizon Broadband Providers $57.99
Complete New Costs $57.99
Whole Due $57.99
At the moment, I don't think that adequate modifications have now been produced by Verizon Phone Payment, or Verizon FIOS billing, to fix their mistake. I'll not spend this quantity until such period the phone consideration is acknowledged appropriately, and also the 139.99 and $6.95 costs from SEPTEMBER eliminated.
Is that this satisfactory to obtain the selections organization back on Verizon rather?
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