My spouse and that I are physicians and we'd to stay out-of telecom service and exclusively depend on our mobile phones because of bad engineering and incredibly bad customer support. This almost affected patient treatment.
I changed from Comcast to Verizon Fios in March 08 - it's only headache.
Customer support failure:
First: my purchase did not undergo. Therefore after 1 week of phone purchasing, I'd to upgrade the entire purchase method.
Minute: The second purchase did not contain my request phone exchange.
Third: I'd to reorder phone support and despite my third party confirmation verizon didn't interface my previous quantity
I had been out-of phone support for all times. After numerous calls and real hours about the telephone lastly I had been used in a who offered me new quantity. I'd to see all my connections and company contacts with this new quantity.
Next: I currently began receiving double charged, once for my wire/internet/telephone and again for that new phone!
Several moments of phone discussion - finished with my spending both expenses to prevent selections.
Fifth: On The distinct evening a week ago I dropped all three contacts phone, web and wire. Again after several demands I had been guaranteed this woujld be set next day - fast assistance.
Around this second after almost 72 hours of waiting and several moments I stay in the dark from Fios service. I'm applying my friendis instant link with sort this concept.
Overall I've nothing against Verizon but I alert clients like myself
Watch Out For Really arrogant and disrespectful customer support employees
Fios might be excellent officially, but Verizon has not learned the engineering to supply support.
I really hope somebody effectively may litigate the corporation due to their disappointment to supply dedicated support compensated ahead of time by custmers.
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