A warning to anyone remotely interested in connecting a 'bundle' telephone, cable and internet package with Verizon... L DON'T DO IT! Your local cable company or Direct TV can provide you with the same services at way lower and much more affordable pricing, with better customer service.in a nut shell, I have only had this service connected for 3.5 months. I never used Verizon before.in 3.5 months, these idiots have sent me bills, totaling OVER $1270.00, and after sending them over 800.00 in 2.5 months, they still want more!
Here's how it started...
I had a 'bundle package' connected to my home on April 2nd, Murrieta, Ca. I was promised a flat rate, to include taxes, at 209.00 per month, for phone, cable and internet service. This cost included DVR boxes and the whole enchilada. It was the 'best' service I could get, per the sales woman who signed me up.
I was forced to wait for 2 full weeks for installation. The Verizon equipment box was already installed in my garage. This meant minimal work for the technician, who was in and out of my house in a matter of minutes. Basically all he had to do, was turn a switch, and he connected my cable boxes. My son installed the wireless internet router.
The first bill arrives, I notice massive charges, ridiculous amounts for 'installation' fees and other costs, which I had not approved. I had an additional cable jack installed, and was told the cost was only 45.00. Unusually, along with that charge, I see another charge of 97.00, for the cost of the 'labor.' I call Verizon for help, am tied up on the phone for hours trying to get a hold of the right department... They send you thru a pile of computerized prompts, where it is almost impossible to speak to a real person. I finally get a hold of someone, and am told the bill will be credited to reflect what I was promised.
Credits promised by Verizon rarely occur. Customer service reps are not allowed to credit money, they simply request the credit, and it is up to the people higher up to either approve or deny the credit. Usually, your credit requested for Verizon's errors will be denied. Long story short... For the past 3 months, I have been making repeated calls to the billing department, trying to get help for the ridiculous bills that they continue to send me.
I spent 4.5 hours on the phone today, and spoke with at least 10 different people, all of whom had different information. I kept a detailed phone log of who I spoke to, and even copied my 'live chat' session, which got disconnected. I spoke with a woman named Carol, a guy named Ryan and Tim, and others. No one will give you their last name. All these robots gave me a pile of different and incorrect information.
Verizon sucks you into signing up for their service, promises you a lower price, that you NEVER get. You spend many wasted hours battling their telephone service centers and begging for assistance. You never get any help. Today after wasting 4.5 hours, wasted on the phone, I ordered my service disconnected. I just couldn't take anymore. My time is valuable. I have paid an amount of 800.00 so far, for really crappy service, with a very deceitful corporation.
I can only imagine that some low paid creep in their collection department will now be contacting me over 'bills unpaid.' The last guy I spoke with said, 'You should have no more money to pay on this account.' Yeah... Right.
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