This can be a tale about how exactly I do want to get Verizon FIOS and unearthed that I'm not adequate enough for this. It’s an extremely lengthy tale, the brief edition is the fact that after over per month, 2 nights off, spoken to more than 30 specialists, more than 10 hours about the telephone, and visit rescheduled 15 occasions, I however can’t obtain the support completely setup. The final specialist that I spoke to today stated that I did so this all incorrect right from the start. Yes, I shouldn’t have named.
Before I begin I would like to state that out-of all of the people I handled, all-but 2 are extremely good. Almost everyone I spoke to whole-heartedly attempted to assist. Somehow the Verizon Lord didn’t like me.
Page 1: The Purchase.
Per month before we purchased a brand new home. I examined with Verizon 14 days before our final day plus they say yes, we are able to get FIOS. Excellent! I will ultimately attempt this fascinating new support.in order quickly once we shut the offer on 5/22, I named Verizon. The sales person was good enough to describe all of the choices. We examine for around 45 minutes to choose the bundle, web rate, quantity of wire pack, etc. All-Is good. At the conclusion, she moved me to some 3rd party verification representative. That woman asked me one question which I didn’t comprehend and so I stated “Can you replicate that? ” Maybe she noticed me say another thing, she stated, “Seems as if you have now been trained by Verizon therefore I need to stop your order.” She then put up. What? After nearly an hour or so about the telephone I acquired hung-up like this?
I called back immediately, I informed the repetition that I simply put an order and desired to make certain it’s good. The man claims they don’t manage Va and had me moved, but he explained work has become closed.” What? ” I said. “But I simply spoke for them one minute ago.” Anyhow, I acquired moved and quit a voice communication. I told my spouse this doesn’t seem sensible, the revenue office ought to be available 24/7. Therefore about 50% one hour later, I called back. This time around the repetition could locate my purchase. He explained that anything is okay and that I am planned to obtain installation on 6/10. Awesome.
Chapter 2: Week One.
And So I waited patiently for that next 14 days accepting anything was good. On 6/10, I got your day down and surely got to the home early (the visit was 8am – 5pm). Around 9am I began to fear. And so I named, the very first person I spoke to stated he couldn’t find my purchase. Then he had me move. The 2nd man discovered my purchase but didn’t understand what’s happening. He set me on-hold and also the phone decreased. I called back, indicating that I had been on the telephone for 20 units but still didn’t understand what’s happening. This time around the repetition understands which program hitting. She stated that the purchase didn’t undergo whilst the telephone number wasn’t ported properly simply because they posted my new handle to my leaving telephone business. I stated when there is a wait, shouldn’t somebody contact me to ensure that I don’t spend my evening? Anyhow, she apologized and that I offered her my previous target. She stated the brand new deadline (yes, I discover a number of their terms also) has become on 6/12. I obtained a deleting e-mail immediately after the phone call. I had been disappointed but was okay to hold back for just two more times.
The 12th was my shifting evening, and so I needed to organize a buddy to become in the new home to hold back for that Verizon specialist. Around midday my buddy named me and stated the Verizon man told him they can't mount whilst the fiber point was really not in the home however. “Am I designed to understand this? ” I spoke for the specialist about the telephone. He explained he'll deliver a solution in immediately plus they must emerge in twenty four hours and he'll emerge immediately to possess everything repair. Good. Another twenty four hours.
That morning, somebody found my home and place orange color about the garden to point where the fiber traces is going to. I thought perhaps they'll emerge 24 hours later and that I could get support before Friday.
Incorrect. Week 1 pasted and all I've is a few orange traces about the garden.
Chapter 3: Week Two.
I called on Sunday and also the man mentioned somebody in the control team may contact me once they arrived at focus on Friday.
Early Monday morning (6/16), the Verizon team turned up, made up the lawn and place the fiber point to my home. I noticed them loading up when I quit for function. Wanting to take action, I named Verizon on my method to function. The woman was excellent and attempted to plan a scheduled appointment for me personally. “The earliest session is 7/4.” She said. “No. No. No.” I said. “Verizon created 2 errors on my purchase and today I've to hold back in-line again? ” She said she'll pay about the observe that I ought to get fast installation whilst the wait is a result of Verizon’s problem. She stated she'll attempt her greatest and certainly will contact me back.
About 1-hour later, somebody named me back. This woman is poor Verizon worker 1. She stated, “They may fall the point this week and that I have guaranteed your routine for 6/24.” I informed her they've previously fallen the point (place fiberoptics undercover) today and that I didn’t realize the delay. Whatever you stated was, “You are established for that 24th” and didn’t actually pay attention to me.
After I hungup I understood I'd overlooked another phone from Verizon. It had been the good woman that I had been speaking with on my method to function. She quit a note stating that she'd spoken towards the sent division and had guaranteed an installment visit on 6/21.
At that time I received 2 emails. One stated verify installment about the 21st and also the other stated established about the 24th. So today I’m puzzled. 21st or 24th. Obviously, I called back. The man I acquired stated it’s strange this 1 program stated the 21st and also the different stated the 24th but he'd set all of them. Today anything is lining on the 21st. “Everything is okay, right? Trigger this purchase has yet to become fine.” I mentioned. He reassured me that I'll get mounted about the 21st. I acquired another confirmation mail stating that installment is on 6/21. All looks good. That finished my Mon.
On 3pm Thursday 6/19, I obtained a contact stating when I don’t phone Verizon by 6/23, my purchase is likely to be ended. Worried my hard worked is likely to be down the strain, I called immediately. The woman who got the phone call claims somehow there's a hang on the Web and Television and also the installment continues to be forced out. I informed her the whole tale again and he or she stated she set anything back on 6/21 and anything ought to be good. That same evening, at 7:42pm, I obtain a contact stating that my installment is established on 6/26. Delay, wait, wait. I thought I spoke to somebody and anything was back again to 6/21. Obviously I named and also the man was excellent and explained some program claims 21st plus some claims 26th. Although he didn’t realize why, he set anything back again to the 21st. I told him the tale again and he reassured me the purchase has become established from the sent division and anything is okay about the 21st. That evening at 10:19pm, I obtain a contact confirming my installment about the 21st. That finished my Friday.
The following day, Friday 6/20, one day prior to the large day, I obtained a contact at 12:01pm stating that installment has become on 6/26. Named and screamed in the repetition. I mentioned I've attempted super difficult to use Verizon and somehow Verizon simply doesn’t like me. This time around I had been speaking with the best repetition of. He set me on-hold to get a tiny bit, returned and stated that his boss is speaking with the boss of the mail division and anything is really good.
Section 4: The large weekend.
That evening I really couldn’t fall asleep when I was also enthusiastic about getting FIOS 24 hours later. Next morning 6/21, the much-anticipated installment evening, I woke up early. Well, obviously nobody turned up. The visit was from 8-12. I called around 10am, informed the tale again and informed the repetition this is truly undesirable. He set me on-hold and named the sent division. Following a couple of minutes he returned and stated somebody may appear that evening. Soon after the phone call, I get the accustomed arrangement e-mail stating that installment has become planned for Sunday 6/22. Hang on. Did I simply spoke to somebody and stated that installment is likely to be on same-day? Plus do they actually do installment on Sunday? I called immediately. This time around again I spoke to some excellent person. I told him again just how much work I'd put in this purchase and somehow Verizon simply didn’t wish to use me. He named the sent division and returned saying they're truly swamp and can't get my purchase that evening. I began to shout and informed him that I'd obtained 2 nights down, numerous time-on the telephone and needed to stop Sunday celebration due to the installation plus they can’t match me in? He set me on-hold again and returned stating somebody may appear prior to the end-of your day.
By midday on 6/21, exactly the same person who I spoke to last named back and stated they truly can’t get my purchase completed that day-but they're likely to place me on the concern first installment on Saturday morning. He explained he'll move my info to his friend to contact me at 8:30am and make certain the technology does appear. He was so good that I approved the wait.
Sunday morning 6/22, a girl named around 9am stating that she'll be coming in 45 minutes. Around 10am, she ripped the Verizon vehicle in to the stop. It was genuine. She really was good and apologized for my trouble. I informed her everybody that I spoke to in Verizon be seemingly good however many unfamiliar organization within Verizon continues to be playing me-up. It got her and someone else about 5 hours to obtain everything setup.By Saturday morning, we'd Fios Television and Web. Hurray! Nevertheless no home however, for whatever reason, but that’s not essential, since I've Television and Web. That evening we appreciate HDTV on our new television set and named house from our VOIP telephone. I believed which was the finish of account.
Chapter 5: Summary.
During installation, the woman stated that the telephone interface was postponed but must come through by 6/26. I informed her as long as we get Web and Television, telephone doesn’t really matter. On Friday 6/27, after nearly per week of experiencing Fios Television and Web, the installment woman named and stated that the telephone purchase nevertheless hadn't arrived through-but she'll proceed to check out-up. Exactly what a good person.
Today, 7/2, nearly 6 months after my first phone to Verizon, I named again to request a standing. This time around I spoke to some substandard repetition. I informed her the interface was initially due on 6/10 but somebody place in the incorrect target. She stated what I'd accomplished was incorrect. I ought to have transferred my COX support to the brand new home before changing to Verizon. She stated obviously the interface wouldn’t undergo as though this really is all my problem. I mentioned somebody must have explained at the start and never lost 6 months of my period. Today I’m caught as my COX support was already ended. She stated the one thing I will do would be to contact COX, reactivate the support, transfer to my new home, then change to Verizon. And she explained it in this tone that seemed like I had been producing an uncommon demand.
And So I called COX to possess my telephone reactivated and transfer to the brand new home. The repetition over in COX was excellent and stated easily want Verizon, that’s my correct, but he simply needed me to provide them an opportunity. I told him go right ahead and place me back on Television, Web and Telephone. I'm most likely not adequate to get Verizon’s support.
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