Our tale with Verizon FIOS began on August 10. I visited a Verizon shop in Plano (on Central Expwy) using the purpose of understanding more about FIOS service. Since FIOS Web have been out for some time I'd been anxiously expecting the appearance of FIOS TV. I needed to obtain the entire bundle at the same time to help make the transformation simpler. Well, I loved what I noticed and so I positioned my purchase in the shop and went forward. The shop offered me a-4-number order quantity that will be an essential reality. The repetition requested the things they contact the "triple-play" - speech (telephone), information (Web), and movie (TV). They like these purchases best - makes it more easy for that specialist. The repetition in the shop subsequently explained that Verzion could be calling me to plan the installation.
About 3 business days afterwards, a Verizon representative named me and stated she'd prefer to keep in touch with me about purchasing Verizon FIOS. I informed her that I currently had an order and that I offered her the 4-digit range. Well, that's not really a quantity that is good. Their purchase numbers begin with a figure followed closely by 7 figures. Ok - we're currently beginning the poor point today but I-say to please place the purchase. Used to donot understand to request the speech component since I have thought it had been area of the offer and so I simply stated Web and Television (uh oh... The repetition sets me along for merely a double play). She stated somebody might contact me back again to plan the mount. Oh, certain - it would be believed by me when it just happened. Well, it did occur - we set the date and about two nights later they named. Excellent
On August 28, the specialist comes late - and that I think he just comes since I contact to request where he's. The time variety that is deploy was for 5 and between 1 pm and that I required removed that morning. He comes after 5 pm. This really is not good simply because they state the deploy requires 6 hours! The very first thing he requires when he gets there's whether I'm certain I just need Television and Web - do not I also need the telephone on fiber also? I mentioned I requested all three (approximately I believed) therefore it required a great time of calls backwards and forwards for him to verify a triple play order rather than dual-purchase. Whilst the hours passed throughout the deploy and my spouse got more and more tired, I told them complete the job the following night and to depart. They (two additional technicians had proven up at this time) weren't also unhappy about this but ultimately decided. Therefore we didn't have any support of any sort using the program partly mounted - but we were exhausted
On August 29, another specialist reached the designated period and finished the job. He appeared to be much more together compared to additional three and observed the careless work with adding the shops within our office, others had done. I simply needed the job around and completed with and so I stated I really could conceal or repair their clutter.
Ok - wonderful - FIOS is ready to go. We enjoy online sites and our Television today - it's magnificent!
Then Your lightning struck us on September 17. Oh - and that I forgot to say. We kept receiving automatic calls (and characters) from Verizon stating how sorry these were the FIOS installation could not be finished. The calls kept arriving and so I began ignoring them although I tried calling them back again to inform them that people had FIOS support. Error. Ok - back towards the lightning. It blew the Verizon container about the back of our home! But this very day was excellent since I called FIOS Assistance (understand that for later) and Verizon arrived right out and not just changed their fiber container but additionally the Web modem and Television recipient the lightning-strike had taken. Lifestyle was once more great. It was a Saturday.
Then Monday arrived. June 18. The very first evening of our headache of the week. We discovered that we'd no dial-tone on our telephone - however Web and the Television were good. Luckily, we've mobile phone assistance (with Verizon) and thus we called FIOS Help. Which was a sign of our difficulty since the automatic speech informed us that people did not have FIOS and transferred people to normal assistance. Uh oh. We got to the first repetition around 2 or 3 dozen that people spoke to (I've a number of their titles) that week. The story's brief model is the fact that they got out who changed our telephone back by delivering a technology us back our telephone support on Wednesday. This subsequently knocked-out Television and our Web. I will stay without Television although not the Web. I'm to possess my primary supply of conversation removed. Therefore the discussions regular and got much more hot. My partner and that I equally dropped several hours of period and rest for other activities by outstanding on-end looking for this 1 individual who might assist us about the telephone all night. It got two more times till I eventually achieved this 1 individual - an angel called Twan Nguyen located in Houston, Texas. He noticed exactly what the issue was instantly. He essentially explained the shop purchase was ended. That terminated standing on our consideration prevented the program from permitting our FIOS service. The poor standing was eliminated by him and immediately anything worked! He explained that something purchase is planned for the week to place back our telephone on fiber - which actually did happen. (We did possess a boss in California looking to get this solved through the week for all of US - she was excellent despite the fact that she'snot within the FIOS region. Her title is Toni and he or she could atleast acquire breaks on our statement for the trouble we experienced.)
Lesson Learned - don't actually visit a Verizon shop (or kiosk) and purchase FIOS support! Just - and that I strain ONLY - purchase it using their toll free amount (can acquire it about the Verizon FIOS site).
Commendation Gained - Twan Nguyen within the Verizon "Fiber Assistance" division.
Footnote: Verizon was continuing to bill me for my aged DSL support despite FIOS on a single statement. That's eventually sorted out so ideally all problems are solved.
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