Complaint / Review
Verizon Wireless
Payment to old account number not recognized after number change

Verizon takes your money and pretends they didn't receive it.

After years with Verizon phone and paying online, Verizon decided to change my account number.

Making a payment to their old account was a big mistake.

Verizon will not recognize this payment.

Verizon is requiring I chase down proof that a payment was made. A printed statement from my bank confirming a payment was made was not sufficient.

I am done with Verizon once my contract is over.