At the height of the Sports Illustrated for Kids Tiger Woods # 536 card craze (September) we mailed a complete magazine off to USA Sportscards. We insured, paid for same day grading, cutting of the card (their specialty) and encapsulating, as well as return postage. We didn't get a reply on the next day, and tried to call and email only to finally get an answer from Kevin, the CEO of the company
This was Kevin's reply:
Hello, thanks for emailing, have found the problem. Sorry no one has gotten back to you ealier, they were waiting for me to review this problem and I've been traveling a lot lately. The card has been damaged by the machines here in the system. Obviously, we regret the mistake and apologize for the inconvenience. Our card damage rate is by far the lowest in the industry at 1 in 38,000 cards.
So, we need to determine course of remedy.
1. Replace card with a same grade or higher card (9.0 Mint) and 2 free grading certificates. This may take 2-4 weeks and would get you exactly the same position plus free grading 2 cert. For the delay.
2. $350. Cash settlement.
3.111 free Next-Day grading certificates settlement. Best remedy for you financially.
After a few emails we agreed on them replacing our Tiger Woods card with one of equal (mint 9) or higher and 5 free gradings.
To which Kevin replied:
Hello, alright will work on this. We don't buy or sell cards so we'll start checking with our dealer customers today to locate suitable possible replacement. Send in the cards to grade at any time.
Of course, months went by and we kept calling them to see about replacing the card, and heard he might have one here, he might have one there, plus other excuses, with the bottom line being we never got a replacement.
Near the end of October we contacted them and asked to be reimbursed this way:
We feel that we have given you more than ample time to take care of our request to have the card replaced. At this time we would like a cash settlement of $2,800.00. Cards rated Mint 9 are currently going at this rate and higher. The price is based on your 3rd option of 111 free next day gradings plus the $25 return shipping which we already paid. We do not appreciate the fact that your company did not handle this quickly from the beginning and that you continue to not communicate with us regarding the status of our original settlement. Therefore, continuing to do business with your company is no longer an option.
We used multiple avenues trying to get them to pay us for the damage to the card without any success and of course have not received anything further from them.
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