On 12/28/03, my husband made a large purchase at the Play It Again Sports store in Oceanside, CA. This store sells new and used sporting equipment. He spent $600.80 on snowboard equipment. When he came home, I realized we had a coupon from their store for $25.00 off a purchase. I figured it was a reputable store, so I took my receipt to the store and spoke with the manager, Kyle Schetgen. I told him we had just spent $600.80 and would like him to honor the discount. At first Kyle said he could not credit $25.00 back to our credit card, but he would give us a $25.00 store credit. We agreed that would be fair.
My husband and I looked around the store to find something to buy, but he had bought all his equipment the day he made the large purchase. We then asked Kyle if we could take the store credit and use it another time. Kyle asked to see my receipt and then said that we had gotten "many" discounts already on our purchase and that they would have exceeded the $25.00 coupon. He then said he would NOT give us a store credit. According to my receipt, the only "discount" I got was off a $2.99 item. What bad practice to offer a customer a store credit and then take it back! What a way to treat a customer who spent $600.80 in a sporting goods store!
I spoke with the manager, who claimed he owned the Oceanside location, and he refused to make this right. He then said he did not have to honor the store coupons at all. I was baffled.
I called later that day to give them an opportunity to make this right, and Kyle had the attitude that we had already gotten a "great deal" and said "whatta you want me to do about it?" We have since moved from Southern California, so we no longer have any use for a store credit, not that I would ever spend a dime in that store again.
I will never shop at that store again, and I will tell all my friends and family and anyone else not to go there, as they obviously do not know how to treat customers, honor coupons, and give and then take back "store credits." Kyle is the owner of this franchise store and said he did not care who I told. What great customer service, eh?
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