Dexter Tenison invited me to join an invitation-only fitness program as part of the Memphis Adventure Bootcamp. I paid the full amount about two weeks before I intended to start the class because I was already taking advantage of a month long training program with his organization. On the last day of the program that I was in, prior to beginning the new program, I notified Dexter that I would have to cancel. After a few days, when I had not received my refund, I contacted Dexter again to ask that he send me the refund. It was then that Dexter told me via email that I would not be receiving a refund. Dexter refused to pay my refund of nearly $300 owed, for a program that I never even began!
I never signed a contract and nothing that Dexter included either in the information that he sent me, told me or had printed on his website, indicated that he had a no-refund policy for this or any of his fitness programs. I feel that Dexter is being injust and unfair. I feel that I have been deceived and defrauded by Dexter Tenison. I gave Dexter every opportunity to do the right thing. I even mentioned to him that I had read on his website in the FAQs that refunds would be given if requested PRIOR to starting the program, which was when I cancelled. However, Dexter said that this did not apply to the program for which I intended to participate. When I asked him where I could find any info about this no-refund policy, he simply did not respond to this. When I told him that it did not exist, he did not deny it.
Dexter says that he is interested in the wellfare of his clients and that he is interested in helping them become fit, and in holding them accountable. However, based on my experience wit Dexter, it is my opinion that while Dexter Tenison SAYS that he is interested in health and well being for his clients, Dexter is seems to be far more interested in money. As I see it, his actions are a reflection of GREED, NOT concern, at least as it relates to my dealings with Dexter. Why would he even want a client to pay for a service that they have no plans of redeeming? It seems that Dexter makes up the rules of how he runs his business and who and when he will issue refunds, as he goes. If this is how he runs his business, this is 100% unprofessional. I feel that I have been ripped off by Dexter Tenison. May future buyers of Dexter Tenison's fitness and nutrition services and Memphis Adventure Boot Camp participants BEWARE!
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