Wow I see a trend in this company. Everyone of these complaints mirror the one I am having. I don't understand why this company is still in business. If I could get them on the phone I'd cancel my order. My fault for trying to say 5 bucks!
Here's my Christmas Story...
I placed my order over the web as I could not get anyone to answer the phone (My first clue). As this was a Christmas gift I wanted to make sure the putter head made it to me on time. I placed my order on 12/14/09 using their simple online ordering system. Their processing and shipping time reflected 7 total days to arrive at my door. After 3 days I had received no shipping email (My second clue). After 3 emails, 30 attempted phone calls and 1 "CALL ME" fax I received a call. Just so happens I was on another call when "he" called me. Third clue, the male person that responded to my call said that they accept over 300 orders a day and have no time to respond. He was argumentative and said that somehow my order was being processed as a full putter and not just the head. Clue four, No talk about when the order was going to ship just him venting. Today is the 24th and after 2 more emails this morning I still have not been contacted. This just shows you that store fronts are here to stay and shame on me for trying to save 5 bucks! Guess my Father will get an I.O.U.
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