I bought an item from topglock.com and it was defective upon receipt. Per their return policy below, I contacted them to return the item for a refund. I was told by topglock that they were not responsible for defective merchandise and was referred to the manufacturer. I discussed this with the topglock.com customer service rep at great length. They were adamant about not refunding my money and told me the sales manager was in a meeting. Since the item was for a handgun and unreliable, I did not want an exchange. Topglock.com DOES NOT stand behind their products. I would not buy anything from them. If you do you are on your own.incidentally, I called the manufacturer as I was told and got an answering machine.
Here is their return policy from the topglock website. They don't follow it so I feel it is deceptive. I'm out $90 with no recourse. BUYER BEWARE!
Return policy:
-WEAPONS can NOT be returned
- PARTS & ACCESSORIES may be returned ONLY with authorization from our sales manager and only within 30 days of sales receipt.
Returned items may be subject to a 25% restocking fee.
Sales are final on the following items, but are not limited to firearms, barrels, ammunition, clothing, non electronic game calls, batteries, flashlight bulbs, DVD's, sight installation tools and special order items.
-CANCELATIONS: Cancelations may be subject to a 25% cancellation fee.
-BILLING: The charge appears on your credit card statement as TGSCOM. Your credit card statement with reflect an authorization for the amount of your purchase after your order has been placed. An authorization validates your credit card's status and your credit account's good standing. The actual charge will not appear on your statement until your order ships from our warehouse. If you have any questions regarding authorizations or charges please contact the institution that issued your credit card.
-PURCHASER'S RESPONSIBLITIES: You are responsible for knowing the laws in your own state, county, city, etc. If you have any questions, contact you local FFL Transfer Dealer before you order. (FOR EXAMPLE: Maryland requires fired casing with the purchase of any new firearm. So, if you order a firearm for the state of Maryland, be certain is has fired casings.)
Texas_chl_instructor
New Braunfels, Texas
U.S.A.
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