I placed an order with this company after reading the cancellation policy they had filed on their web site and 2 weeks later I called to cancel this item in which it was still processing and hasn't shipped yet is what they told me. Here is the cancellation/return policy:
Cancellations and Returns < Back to Customer Support
Please read this return / cancellation policy very carefully.
By accessing, browsing, shopping, or otherwise using this web site, you agree to be bound by this policy.
All orders can be cancelled prior to the order being placed with the manufacturer without penalty. Once the order is placed with the manufacturer a cancellation request is considered a "RETURN" subject to the following stipulations.
Returns for any reason must be requested within 7 calendar days from the date your merchandise is delivered. No returns will be accepted after 7 days.
Returns will be subject to a restocking fee and return shipping charges.
To return merchandise, contact Customer Service to obtain a Return Material Authorization (RMA).
Once you are issued an RMA, the merchandise must be shipped back within 7 days. Failure to do so within 7 days may void the RMA and prevent credit for the return.in this instance the customer is still responsible for making payments to Purchasing Power until the order is paid off.
All returns must be in original packaging, factory seals unbroken: all peripherals, manuals, software and factory enclosures must be included. ITEMS DELIVERED BY FREIGHT AND OTHER SELECT PRODUCTS ARE NOT RETURNABLE ONCE THE PRODUCT HAS SHIPPED FROM THE VENDOR - refer to invoice for specific details regarding your purchase.
To return or cancel your purchase click here to find out how to contact Customer Service.
This is our general return / cancellation policy. Specific items may have additional restrictions. Please read your order information carefully.
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This is exactly what I followed to a tee and they said its only for smaller merchandise. I said it doesnt say that on the return policy. I talked to two different people and they both said I cant return this merchandise. I signed this contract over the internet and need to get out of this? Can anyone help me. This company lied to me and even changed my order status while I was talking to them over the phone so it ships out tomorrow all of a sudden. Do not order from this company!!! Buyer beware!!!
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