I ordered my cableflex in June and was told it would be shipped in 3-7 days. After numerous calls, it arrived 3 weeks later. However, only the machine itself arrived; no manual, no videos or the "how-to" cards as promised. I was going to try to obtain them through their e: mail service, only to find that when I went to the web site, it stated, "no further online service with Customer Service."
I called within the week after receiving the machine and actually (finally) talked to a representative who assured me everything would be shipped "immediately." That was on July 3.
I'm still waiting, and have been unable to reach anybody by phone.
Sue
Las Vegas, Nevada
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