On January 20 I ordered an ab energizer unit and two additional power units for a total cost of $107.75.
On March 8, I still had not received the product. This was well past the 6-8 weeks shipping promised. I called the customer service and spoke to Matt, I was assured that the product had been shipped.
My credit card was billed on Jan. 21 and the balance was due March 11. I was advised to go ahead and make the payment, if I did not receive the product, I could contest the charge.
I received the ab energizer on March 11 with the included power units, but I did not receive the two additional power units that I had purchased. I called the same day to report this error. I was told that a note was made to ship the additional units to me.
As of April 4 I had not received the additional power units, and was unsatisfied with the product that I had received. I returned the product within 30 days as advertised for a refund.
I sent a letter along with the product explaining the circumstances.
May 14 I sent an e-mail to ab energizer, No response. May 30 sent another e-mail, No response.
Besides numerous calls to the customer service line, where I was assured that everything would be taken care of, I have heard nothing.
I also notified to this e-mail address in October, and received no confirmation. [email protected]
On July 2 after repeated inquiries to resolve this situation without a response I contacted the ohio attorney general, who found that the FTC had taken action against the company. That I should hear something soon, as this would be forwarded to the FTC. That if I had heard nothing soon, I should try contacting ab energizer again.
I again notified Jan. 2 and 6 of 2003 at [email protected] as advised by a "Kelly Critch" from ab energizer.
As of this date Nov. 17 I have not received any responses from ab energizer, family products or been able to get this resolved.
I paid by a credit card, but with the passage of time waiting for responses, I don't know if I have any recourse through them or not.
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