I ordered a kids 50 cc quad back in Aug/ Sept. I received the quad later than promised.
When I took possession of the quad I put it together and filled the fluids - followed the directions on how to do everything.
I put my four year old daughter on the quad and tried to teach her how to ride. The quad would barely move. I had the throttle wide open and it still barely moved (so it wasn't an isolated issue with the governor). I had to push the quad to get any speed out of it. I was dissapointed and called wicked rocket. Here is where the nightmare began.
I spoke to Matt and told him the problem. He said that I would need to put a new sproket on the back and he would send it to me. He said it would arrive in about 1 - 2 weeks. Meanwhile the riding season is beginning. About 3 weeks later I called and asked where the sproket is? Matt said it is coming it will be here in another week or so. Again, no sproket. After a couple more phone calls he said he would send me a bigger motor and it will be here in 1 - 2 weeks. Again after several phone calls I never received a new motor.
I then called and spoke with a female and explained everything that I had gone through and that the riding season was now almost over and I want to return the quad and get a refund. She was nice and helped me by sending me the information that I needed to return the item. She also stated that I would receive a tracking number from the shipping company (ABF Freight systems) and to watch when Wicked Rocket receives the quad and call back to expedite the refund. She said these things can sit in the warehouse for awhile before anything is done. Boy was she ever accurate in her assessment. I called back to advise her that it was there and they stated she no longer works there. Uhh kinda suspicious.
Well they received the item in their warehouse back in April. I still don't have my money. I have spoken to Matt, Ty and Chad once. All have promised me that checks are going out on Friday and that mine should be in the mail. Well where is my check?
My next step is contact the internet Fraud division of the FBI, the IRS (I am sure their accounting division needs to be audited) and I will contact the media and turn them onto this website and others. This might be a good story for them since wicked rocket has ripped off so many people.
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