Complaint / Review
Sears
Elliptical Console Went Blank, Store Demanded Whole Unit and $99 Visit

I bought this Elliptical Exercise machine from Sears in South Oklahoma City and it broke down in a few months. The console wasn't showing any nos. Just a blank blue screen. I took the console to Sears and the customer service was pathetic. There wasn't an element of compassion and/or politeness. A clerk there told me that either I have to bring in the whole unit (not the console alone) to have them check it. To have someone come out and look at it, I have to pay $99.00 and then for labor and parts, extra. This is ridiculous. This is the worst customer service I ever had.