After reading the company's website about their policies, I felt like this was a legitimate business. All the regular lines about privacy, order security, customer service, etc. Were there. Little did I know this was the furthest thing from the truth.
My experience quickly slipped into one of major sucking just a few days after placing my order (Thursday, March 30.) Their shipping policy states that assembled club order will ship in 1-3 business days. 5 business days later the website still showed the order as not processed. I then sent an email asking for a status to which the company replied that the driver head was out of stock. (Little did I know that would be the last I would hear back from the company.)
Of course it took me having to contact BBGS to ask for a status even though their website says "We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment."
Two emails and multiple phone calls later and the driver order is still unfulfilled. I have now requested for the order to be cancelled. (I will let you know if that happens or not.)
Let me just say that this was the absolute worst on-line shopping experience of my life. Do NOT be fooled into believing that your experience will be any better.
The best way to make sure someone doesn't get ripped off from BBGS is to make sure they don't get any more business.
Joel
Jacksonville, Florida
U.S.A.
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