Between Myself and various family members, we must have replaced our Keurig machines almost 10 times total! My most recent one lasted just over 2 whole years before dying. Wow, must be some kind of record! So that comes to a cost of about 90 dollars a year for the coffee maker! Just spoke to someone in customer service who offered a new one at the "discounted" price over a hundred dollars! I can buy one at the store for that! The quality of these machines are awful, the warranty is awful, and the customer service response is awful. If it's longer than a year, Keurig fully expects you to fork over more cash for a new machine every time your old one dies. No thanks. I don't know how this company stays in business.