When dealing with the business licenses portion/partner of legal everything is ok until you call and talk to a customer service rep. Let me say they dont know the meaning of customer service, well at least not the person I talked to. I just called to ask that when the send the package do they also mail it or do they just email it, because I had been told by a rep that it had already been e-mailed to me but I hadnt got it. I was cool and I just asked can they mail it to me, no problem at all, the lady said ok she put in a request to have it also mailed to me, still no problem. I was a satisfied customer that is until before getting off the phone i just verified that she was going to mail it. I guess she didnt want me to ask her that again, because she said YES MA'AM in a very attitude like way. I said Im sorry that I bothered you by asking you that. She said thats ok, um good by in a hurry and hung up before I could say anything else. I called back to speak to a manager and somehow got her on the phone, and I asked to speak to a manager. She asked if there was something she could do for me. At the time I didnt know it was her until I started explaining my situation. She then said that she wasnt being rude and that she was only trying to help me. I wasnt born yesterday and can tell when someone is getting an attitude with me, Im telling you this, I didnt even say this to her. I just told her that I felt she had an attitude earlier, and that I dont feel she should have been talking to me this way for just asking a question, or no other paying customer for that matter especially being that I said nothing rude to her or had no attitude towards her, that is until now. She said she couldnt put a manager on the phone because she is the head of the department. I think they can find a better head than her. She should just give her job to someone who can handle someone asking a simple question without getting an attitude. I work with customers all the time, and I know that some people may be having a bad day or might say or do something rude, but that wasnt the case with me. She was rude with me. I will just be glad to recieve my package so I dont have to deal with them anymore. For anybody who has to deal with her when they call I wouldnt recomend using this service, go elsewhere, that is of course if you want to be treated respectfully.
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