When I called to get answers about a charge on my account I found out that my neighbor is on the same frequency as my TV. They ordered pay-per-view and I was charged. When I asked if it could be taken off the customer service rep said that I should have known to lock the pay-per-view so this did not happen. I said I dont know how to do this can you come out and help. He laughed and said no. He did refund the charge. I said I was dissatisfied in the services and she said he would transfer me instead he hung up on me.
Next time I called I asked about canceling and was told that it would be 210 but before the guy said it would be 230 later it was (on dish chat) 420. I dont understand the difference. I was even told to get out of it I had to die or my husband had to die. That does not seem like good customer service to me.
We have a dvr that records things that we do not tell it to and when you go to the set up recording there is nothing in there. Our other tv is on the frequency of the neighbor so when you are watching tv it will surf the channels when they do or order pay-per-view
I dont think that I should be charged for being dissatisfied and wanting to cancel my services.
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