I am a Dish Network customer for a few months now, I called to transfer my service from one address to another and I was told that someone will be here on Oct the 13th, 12pm to 5pm.
I called several times to make sure that someone will be here and I was told that everything looks good and I will be transfer today, but no one got here.
I called to file a complaint I was talking to several people like Christina, Poul, Mellisa that was very rude by the way I don't think she needs to talk to customers at all, they told me that there is nothing they can do and the transfer will now be at Oct 18th 8am-12pm and that I'm getting a discount of a week for free because I don't have the service.
No one got here on that day, this time I was told that they can't see the order but I can be transferred on Oct the 20th 12-5 pm. Bad bad bad customer service, at that point I wanted to cancel my account, I was told that it can be done for a small fee of $250 for them and $550 for the company that installed the dish.
So now I'm here one more time waiting again today is the 20th and its 4pm, no one is here yet
I just got of the phone with them, they can't get a hold of the service guy, so they don't know what is going on, I lost three days of work and I can't watch TV yet.
Help me please
0 comments