I went to the albertson store in corona, ca yesterday 9-13-11 and purchased a $150.00 in subway gift cards for my staff... I went back to work and gave the gift cards to them. They went to sub-way and tried to use them. They were not activated... I called the albertson's store in corona and talk to the manager, she said you must bring the cards and the receipts back to the store... I had to leave work and went to talk to the manager..in the meantime the things I bought were in the car and it took them approximately 30 minuntes to tell me how sorry they were but the cards were activated and there was nothing they could do... I said then I need you to give me my money back. They said sorry we can't do that, once you have purchased the cards regardless there is not money on them they can't give me my money back... I said this is fraud. How could you take my money and give me nothing in return. This is their policy... They said I have to contact the headquaters. I go back to my car and the candy I had purchased from albertsons had melted. And everything else was hot... So then I have to call headquters and give them every number off the 15 gift cards I had purchased, which took more time out of my day... Only to be told there is nothing they can do for me... Again, I asked for my money back and they said no... Again I said you have taken $150.00 and given me nothing in return... Oh, well... So then I said what about the candy that has melted from yesterday that I had to throw away... I was told to bad you threw it away, but they can not replace it... I have been a loyal customer to Albertson's as long as I can remember and I am treated like dirt. I called headquaters again today just to see if they have even started working on the card issue. Only to be told, we told you it will take anywhere from 48 to 72 hours to get back with you... I think when a store takes $150.00 and give you nothing in return this is fraud... So now I purchased gift cards that can't be used, I am out $150.00 and they refuse to replace my candy... Not to mention all the time it is taking me out of my days to get this issue resolved... I will not shop at albertson's ever again and I will make sure to let everyone know how I have been treated and has this company can commit fraud and it is no big deal... If you are smart stay away from albertson... I am very displeased with the services and the fraud that was committed yesterday...
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