First and foremost, this is the WORST cell phone service I have ever used. It is the "Pay as you go" Virgin Mobile Phone. I thought it would be a great way to limit my phone use and not end up with outrageous bills. Boy was I wrong.
The phone CONSTANTLY cuts out, I don't get my messages until days later, and twice I have paid for ringtones and NEVER received them.
The final straw was the email I received today from them advising that they had CUT MY SERVICE for not "topping up" (buying more minutes) within 90 days. This is my back up emergency phone only and I do not use it daily. I KNOW I had remaining minutes even though they cut my service, and if they do not add those minutes back in once I "top up" (give in to their extortion), I will be filing complaints with the Better Business Bureau, Attorney General, Federal Trade Commision, FCC, Planet Feedback, etc.
Do not purchase the virgin mobile "pay as you go" phone - terrible service, and they treat their customers horribly!!!
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