Cut a long story short, I bought a stuffed animal that was to be shipped in two weeks. The stuffed animal costs $1500 dollars and was NEVER notified that it was a special order of any kind. They had one in stock at the store. Nor was I notified that they have a no return policy. Not to mention, I have since found the same EXACT animal online for $200 dollars. Regardless, I wasn't returning the order. Was trying to cancel before it arrived. I called two days later, asked that the order please be cancelled, and offered to pay any shipping costs and/or any restocking fee incurred by them as a result of the inconvenience. What ensued was the owner of the store hurling insults at me over the phone. While raising her in a threatening manner, she accused me of not understanding the English language and that if I wanted to "bargain shop", I should have gone to Toys R Us. I politely told her that there is no need to act that way; that I wouldn't stoop to her level and for her to have a nice day. Needless to say, if you are reading this, please don't give them your business.
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