I purchased the resume writing service plus the LinkedIn Profile writing and cover letter under the guarantee that I would receive a full refund if I did not land a job interview using the resume they wrote w/in 3 months.
I was contacted by the writer on 12-14 with the first draft. After several revisions, I requested a refund on 12-17 for services not provided (everything except the resume); the request was honored by the company. After using the resume for six months with no interview offers, I contacted the company through email requesting a full refund under their guarantee. Careers Plus Resumes' response was that "you must send us ten signed and dated pre-interview rejection letters via Certified Mail that you have received from employers to help us reduce fraud as stated in our Terms of Service located at http://www.cpresumes.com/terms.html."
In a later email they claimed "we require this proof in our Terms of Service which you agreed to while placing your order." According to the BBB website's Advertising Review of Careers Plus Resumes, Inc., certified correspondence regarding their refund policy was sent on 12-28 and..."Specifically, the company updated its Order Form and Terms of Use pages to include the 'conditions of use, ' which state in part: "It is assumed that overall satisfaction in our resume writing service is based on actual results/interviews you may obtain by using your new resume. Therefore, if you do not receive any interview offers within 90 days, we will issue a full refund and provide another set of revisions if necessary to ensure satisfaction. To be eligible for a refund, you must send us ten signed and dated pre-interview rejection letters via Certified Mail that you have received from employers after submitting your resume."
When I purchased the services, I was also purchasing the guarantee of a full refund, or at least that is what I thought. I pointed this out to the company and their response was, "... Just because the BBB sent certified correspondence on that date does not mean that's the date we updated our Terms. The Terms of Service was updated long before you purchased the service, and before that there was no full refund guarantee at all..." This can't be true. I would never have purchased their services without the guarantee of a full refund. They offered "a free round of revisions/updates to your resume..." which I declined, having already gone through that frustration when I purchased (and not particularly keen on repeating).
I responded, saying "... If you insist on claiming company policy which according to the BBB changed after I purchased your services, then I will submit a complaint with the BBB since I have attempted to rectify the situation with the company." To clarify, I was never notified of a change in their terms.
I received a phone call from a man claiming to be the owner of the company almost immediately. He claimed that the guarantee I was asking to be grandfathered under actually only offered a 25% refund. When I tried to explain again that I had purchased under a different assumption, he began to berate me and yell at me (to the point where my husband could hear him from across the room). He verbally offered a 25% refund, which I declined.
I purchased these services under the guarantee that I would receive a full refund if I didn't have an interview in 3 months. Out of fairness to the company, I continued trying to use this resume for another 3 months, totaling 6 months. I can't provide the rejection letters they're asking for because (1), I didn't know that I had to when I bought it (it was not clearly stated anywhere on the website when I purchased) and (2) companies rarely, if ever send "signed and dated pre-interview rejection letters".
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