I registered with this service in January. At the time of registration, the sales representative promised me 3 versions of my resume and 3 versions of a cover letter, we also selected search parameters for obtaining contact information to send my resumes to, once they were completed.
Despite this express promise - LegalAuthority has only provided me with 1 version of my resume, which I was not even satisfied with. When I contacted my representative about the fact that there were 2 other versions due - she confirmed that she had made such a promise and told me that other versions would be appearing as soon as possible. That was on February 5.
After a few weeks, I realized that this service was not able to deliver what it promised and I wanted a partial refund. I paid $775 dollars to get 3 versions of my resume, 3 versions of a cover letter and approxmimately 500 printed resumes and cover letters with addressed envelopes to approximately 500 various job openings/opportunities.
I only received one first draft of 1 resume and 1 first draft of 3 cover letters. I did not receive any other resumes and I did not receive any services/printed out copies/contacts/envelopes, etc.
On or about 02/16/09 I contacted my representative and indicated that I wanted to cancel the account and receive a partial refund for services not used. She indicated that I could not cancel online or via phone, but had to send in a physical letter. On or about 02/17/09 I mailed my physical cancellation request and request for a partial refund (I was asking for $500 back out of the $775 I paid.)
I have followed up via email and phone calls to their customer service department - but I continue to get the "run around". They have not provided any additional services, nor do I want them to do so anymore. And, they have not responded to my requests for cancellation or refunds.
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