I cannot believe how many other people have experienced the farce of this company! Why did I not know of this website before moving from Mountain View, CA to Minneapolis, MN. This company is the most corrupt company I have ever encountered.
Like many others, here is what happened:
1) Asked for contract in advance, wasn't given it and then when the movers showed up 6 hours late, we were rushed through signing it (and of course we didn't have time to read "Rights and Responsibilities as a Mover"
2) AY Transport??? We signed up with Progressive Van Lines and of course never knew to look up information on AY.
3) Quoted 2000 lbs initially; 2500 lbs once they loaded the van and when it was weighed... 3500 pounds (one of our rights is to be given a "reasonable" estimate, and each person at this company agreed this discrepancy wasn't reasonable, but we were told by Rosemary that her boss didn't "feel like" giving us a discount or owning up to the mistake.
4) Charged for supplies for boxing things like our laundry baskets. 100.00 extra for that; when I complained the movers couldn't / wouldn't speak English and could not discuss our contract or services with us.
5) You call this customer service? Not once was one of our phone calls returned. When we asked to speak with the owner/manager over Rosemary, was told he refused to speak to customers; we asked for his name and was told "we aren't obligated to give you this information"
6) Showed up late with damaged goods (after holding hostage in CA until we paid 50% up front since we had complained and threatened to speak to a lawyer). We are missing some of our things and of course they haven't returned phone calls related to that either.
7) Contract is written so that we have no rights.
I could go on and on. I would really be interested in anyone filing a class action suit against this company! Any ideas? They shouldn't be able to get away with this. If anyone knows, post something on this site with the subject line of CLASS ACTION SUIT FILED AGAINST AY TRANSPORT and some contact info and I will be in touch.
Aaaarrrgggghhh
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