My husband and I recently purchased a home to fit our growing family. We have a 5 year old and one on the way. We reached out to a few moving companies to quote a price on our move. We would be moving 5- 7 minutes down the road. We called Shelli Van Lines in Fair lawn, NJ. The very nice women on the other end quoted us a price of $75 an hour and a minimum of 5 hours which included EVERYTHING (would be perfect) Consider I am 8 months pregnant all we needed help with his the heavy furniture. My husband and I moved everything else on our own. When I received the confirmation it did say 5 hours minimum. The movers came loaded up their Van and we made it over to unload less than 3 hours. Before they unloaded the truck they handed us a bill for $1568. (With the min. Of 5 hours that is $1000 over what we were quoted) My husband and I were beside ourselves! We called Shelli Vans and were greeted by the same women; however her tone was completely different. She was rude, didn't care that the price was way over the quote and we were advised that if we didn't pay (and only in cash!) that they would not unload our things. They agreed to lowering the bill to $1400 I can't explain to you how upsetting this was for us. They wouldn't give us an itemized bill, but they showed where the charges came from. They charged us $750 for tape and sheet to cover our furniture. Amongst various other fees and charges. We had no choice but to run to the bank and move money to pay them. This to me is criminal. I looked online and it seems to me this company is notorious for doing this to people. Not only to families but to elderly as well. I can't understand how this company can get away with this. I have contacted the BBB as well as the governor; it appears they have had 51 complaints in the last 3 years and 23 within the last 12 months. I can't express to you how upsetting this is for us, not only from a monetary standpoint, but from a business prospective. Someone should do something about this company!
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