On January 23 I had turned to The Mortgage Law Group in their help on a loan modification. After making agreements with payment options and with some paperwork being received that the process wouldn't start til they had received the initial payment which was $1,192.00. When the date came for the withdrawal from my checking I saw it didn't go threw couldn't understand why the money was there. I had called to see what was going on and they said they are running it but its getting denied. Called my bank and they told lpful on me they are trying to run it threw the savings which had already been done twice mind you I'm getting overdrafts each time the run it. I called again told them they are running it wrong that its going threw savings not checking. They do it again same way savings getting another overdraft fee that there gave me a red flag when we decided to cancel the service the payment got withdrawn again but correctly this time from checking. When I told the Amanda my go to person I want to cancel she had to direct me to her supervisor Vanessa I had explained to her I wasn't liking the service of them not getting payment right so I feel that the rest of my experience was going to be the same I want to cancel my account and get my money refunded back, she had agreed told me I would get the full refund that it would take up to 2 weeks and if I hadn't received it by then call the accounting dept. This took place on Feb 28th.
Two weeks go by and no refund I call the accounting dept. No answer leave voice mail, no call back call again spoke to Neph told me he was waiting on approval from Vanessa if I didn't receive it in a week to call back. Week went by no refund call again no answer leave voice mail. No call back, call again no answer leave a message. When i called again I got a lady who told me that the refund will be in with in a week or sooner. Another week still no refund. I call spoke to Neph he put me on hold and when he came back he told me he was going to put me threw to someone who is going to get this resolved and the money refund. Josh Ghazal was the person I got transferred and was not a pleasant individual, he had explained to me that I wasn't going to get my full amount refunded to me due to services that had been performed on my file mind you they didn't have all the proper documents from me to put a file together. Josh said that I was getting refund $253.00 due to the man hours that were put into my file mind you that I had cancelled, he had people he had to pay. I told him that I didn't agree with what he is saying I want my full amount refunding he said that is impossible., then he ask what is a reasonable amount to be refunded to me I said a $1,000.00. Josh response is not happening, i said okay I'll have my husband call and discuss this with you further. Josh proceeded the same with my husband and ask my husband what would be a reasonable amount back, my husband tells him 80% of it back. Josh said I'll see what I can do and I will call you back.
Josh never called back we had to call him again asking what did we come up with on the refund this was a week later I went from him saying I was going to get back $253.00 to according to him in the negatives to were they aren't going to charge me those fees. We asked for him to provide a progress doc. For services he claims they had done after I clearly told them I didn't want, Josh is saying he can't provide any we still demanded that he does and we will see if anything will come. During this conversation Josh kept hanging up on us due to questions he couldn't answer and we kept calling back and not getting anywhere. I am not giving up on getting my money refunded to me and the way things are these days and for someone to feel they can take your money like that and have no problem doing it is a crook. The only nice thing I can say is Amanda and Neph were helpful on getting my refund back.
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