I am at a loss for words with this company. I fully understand and admit that it is my fault my vehicle got repossessed but what has happened since is madness! My car was repossessed on December 20th by a nice man who let me know what was going on and asked me for the keys to the vehicle so I wouldn't be charged for a new copy to be made. I did so. He then told me to contact drivetime to figure out the next step. I took his advice and called customer service. Customer service then told me to contact the person dealing with my case by the name of josh. He then gave me josh's phone number and extention. I immediately call josh. Someone answers the phone and I give them the extention. They tell me that that extention doesn't exist. Weird but I then ask to speak to josh. They tell me to hold. She comes back on the line and tells me she has no idea where josh is but asks if she can help me. I tell her that my car was just repossessed and that I'm just trying to get some information on what I need to do next. She says that she will give the message to a manager and that josh will call me back. Needless to say I did not receive a call back that day.
I call again the next day and a man answers the phone. Once again I ask for josh. I am told that josh is on his way to the break room and will have to call me back. Of course I'm upset but I don't want to make a bad situation worse so I wait for his phone call. A few hours later he does call me back and he tells me that the best he can do is let me pay $1950 to get my car back (I owe $2050 after they tack on a bunch of money for the reposession fees so I get a whole $100 break) but that if I can come up with $950 within 10 days that he will put a 2 week hold on the sell of my car. He tells me to call him back on December 31st to make the payment and verify the hold. So I'm all excited that I at least have a chance to fix what I messed up.By the way I have had this car for a year and made the first 7 months of payments on time until a bunch of bad luck came my way. So December 31st I call. Josh is nowhere to be found. So once again I speak to a woman who offers to help. I tell her that I can make a payment of 780$ today and do have more that I just need to put into my account but its difficult when you don't have a vehicle. She tells me that's fine and that it will put a week hold on the sell of my car. I just need to make the payment and call back with the reference number. I also tried to get the info on where my car is so I can find out how much it is going to cost to get my car out of the recovery company's possession. She tells me that it doesn't look like my car has been taken to the auction yard yet and tells me that it is with united recovery. I google united recovery. There isn't one in my city or state.
Against my better judgment I still make the pbyment. Only it is for $750 bc that's the highest amount western union would allow me to send. I jot down the reference number and call back. Now there is only a recording that says: we are currently closed for the holidays. Click. Immediately I am filled with dread but vow to get my car back still. So I call back January 2nd. I ask for josh as always. I am then asked if I had spoken to josh already that day. I say no. He says he only asks bc he hasn't seen josh and doesn't think josh is there. Then as always he says he can help me. I tell him that I want to verify that my payment was received. He says it was. And then says that my car may or may not have been sold on the 1st. I then tell him what I had been told by the other people I had spoken to. He asks if I called back with the reference number. I told him I tried. He confirms they closed early on the 31st. He basically tells me that there was a request made on the 21st to have my car moved to the auction yard. That's the day after it was picked up at my house. He says he will place a hold on the sell and to call josh again tomorrow.
Now I'm really freaking out bc if my var was going to be sold without my knowledge and after all these promises I could've saved my money. So here we are to January 3rd. I called josh again. The woman tells me that he isn't in today. I ask to speak to a manager then. I'm told they are all in a meeting. She says she can help me though. I tell her that I have no idea what is going on. I am told that my car might be sold. No one knows where my car is. She tells me that the hold on my car expired yesterday. I tell her that there was a hold put on my car yesterday. She says no but that she will do it now and hangs up on me. Who do I turn to??? I just want to know where my car is so I can pay what I owe and be at peace again.
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