The vacuum was purchased on 9/17. I tried calling on 9/19 numerous times to return the vacuum, we had changed our minds, couldn't afford it & the vacuum we were sold was NOT brand new! The seller told us it was used but still worked good, us being young thought it was a good deal but after he left changed our minds. I again called on 9/20, still no answer or response! After the third day the contract said we couldn't return so I assumed we were stuck with it, so I made the first payment, then I had been hearing about sketchy people selling vacuums just to steal the items in your home, so I was reluctant to sending another payment. The other reason why I didn't send another payment is because I could never get anyone to answer my phone calls to talk to me so I assumed they weren't even legitimate! I wasn't going to keep sending in payments when I could never get a response. As you can imagine my frustration as we did not want to keep or have to pay $1881.00 for a vacuum we changed our minds about! I believe the sales persons name was Jason hard to read his hand writing. Also the sales rep came into our home and drank some of our alcohol that we had been drinking! The sales rep also took my shark floor cleaner and our old vacuum to take some of the price off. My shark was brand new and the other vacuum wasn't that old.
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