Dealing with Totalvac.com was infuriating. I ordered a Dyson DC14 Animal Refurbish from total vac which was said to be in stock and would ship within 3 days. After two weeks and several calls a package arrived with the wrong vacuum. It took three calls and several emails to get return shipping set up. I was told the correct vacuum would be sent out that day. After a week with nothing sent I called again to find out the vacuum was no longer available but they would substitute a comparable vacuum that would send the next day. Fast forward another week no vacuum. I called again to find out the substitute vacuum is back ordered. I asked to have the order canceled and the charges refunded. This never happened so I am now disputing the charges with the credit card company and still have no vacuum. I will never do business with them again.
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