I signed up with Callwave back in the 1990's, first only using their phone/internet service. Then they came out with CallwaveMobile, a cell phone with a fixed monthly rate, so I signed up for that and received the cell phone.
Now, I've had the cell phone and only kept it for emergencies, in my vehicle in case my car broke down. I have not used the cell phone for years, but have paid the monthly fee.
Recently someone broke into my vehicle and took the phone, so I tried to contact Callwave, found no phone numbers on the site so left a message with customer service. After 2 weeks or so, with no response I tried again. Still nothing, yet I noticed I am still being billed for their services.
I did an online search to see if anyone else had a problem contacting them and found MANY! There was a couple of phone numbers listed, so I called and one said they no longer offer phone support and to write to [email protected]. That did no good either.
IF they have not been viable for awhile now, I should NOT have been billed all this time (including this month!) and believe I should get a refund. But, how do you do that when you can't contact anyone?
Maybe I need to contact consumer FRAUD? Very shady business to say the least.
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