Around Jan 30 I made a $49 cash deposit at my local Ace America's Cash Express, [4639 Magazine St. New Orleans, LA 70115 (504) 899-0074] their authorized agent, for new service. When I called the number Ace provided to connect service they claimed they couldn't find any record of my new account number in their system. I faxed them a copy of my receipt and they said they would look again. I spent the next few days trying to get my service connected, hearing excuses like "We're really backed up".
When I typed my account number into the automated system it came up under the name Martinez - a delinquent account for someone else. I became so frustrated with their incompetence, I asked to speak to a supervisor again and told them "don't bother to connect new service just refund me my $49 deposit back." They said, "OK, no problem, but it might take a couple of weeks to get it because we're really back-logged right now." I kept phoning and faxing them for the next THREE months with no results until I finally gave up, concluding this was a rip off racket. Thanks to this website, now I know I'm not their only victim. I hope they get sued up the wazoo.
0 comments