Usacomplaints.com » Shops, Products, Services » Complaint / Review: AT&T Wireless - Ripoff. #84601

Complaint / Review
AT&T Wireless
Ripoff

I am current AT&T customer waiting when my one year contract expires to terminate the service.

I had a negative experience from the very beginning when they promised me 300 in-plan minutes, but after 30 days in my next bill I surprisingly found out that I have only 200 minutes. I spent almost 8 hours on phone trying to get my minutes back or to terminate the contract. I do not want to go in to details, since all of you, guys already know how easy is to deal with their customer reps and managers. Finally I managed to get my 300 minutes back, but later another problem occurred, which I would like to outline in details.

AT&T Wireless in their standard customer agreement points out that airminutes, used by a customer could be posted to his/her account with delay up to 90 days dew to deferent technical reasons, which is not really convenient to those who wants to keep tracking of airtime in a real time mode, however not so important to talk about it.

The problem occurs when those delayed minutes are finally reported and appear on user's account.
Now to make things absolutely clear, I would like to give an example with some simple math.

Example:

AT&T GSM National plan $29.99 per month plus tax
300 anytime in-plan minutes included, unlimited nights and weekends. Each additional minute is $0.45 plus tax

Billing cycle 1:

Used 300 minutes, however, due to technical delays 0 minutes have been reported

Customer receives a bill for $29.99 plus tax

Billing cycle 2:

Used 300 minutes and all them have been reported on-time plus 300 minutes from the billing cycle 1 arrived and are reported as additional minutes to billing cycle 2 and are billed as additional minutes $ 0.45 per minute which makes $135 plus tax
Total amount due: $29.99 $135 =164.99 plus tax

So, in spite of the fact that customer never used additional minutes and was supposed to pay $29.99 plus tax in both billing cycles - AT$T charges $164.99 more for their internal technical problems and claims it as a fair business practice.

Personally I have encountered this type of problem and was overcharged for about $40, but managed to negotiate this amount with customer service representative, however I was told that it is one time favor and next time in a similar situation I will have to pay in full.

I do not want to deal with AT&T any longer and will be happy to terminate their service as soon as my one year contract expires.


Offender: AT&T Wireless

Country: USA   State: Nationwide
Phone: 8662934634
Site:

Category: Shops, Products, Services

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