April Asked Verizon to increase my monthly cell phone allowance to 900 minutes. I was on month to month with NO contract and 500 minute allowance.
May I got a large bill for over usage but did not use 900 minutes. I called in. Rep said NO problem. It was computer glitch and happens all the time due to changing plan in middle of billing cycle. He reversed the over charges and even credited me with a free month service for the inconvenience.
May middle of month I lose Voice mail and no one can leave messages. One customer uses USPS to contact me. I call Verizon and talk to three reps and get no results till a fourth rep finally agrees there is a problem and gets me the credit for the free month and a technician to fix the voice mail. Takes the tech 45 minutes to get it working.By then I spent 2=3 hours of cell minutes and time on another phone and much frustration. So I ported my phone over to Straight Talk.
May 12 I made my last Verizon voice call and switched my number to Straight talk. Then I get a bill for $232 on a $45 PER MONTH PLAN. Seems they hit me for an early termination fee of $170.
June 1 I phone and a Verizon rep says I am sorry but you had a contract for one year starting in April when you increased your monthly minutes. We gave you a free month for the year contract. You can talk to a manager. Manager tells me I got the one year contract by agreeing to the free month. He will not back out the charges because he says the retention specialist signed me up for the year in exchange for the free months service. He says I must pay. HELP! Who can I contact?
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