Usacomplaints.com » Shops, Products, Services » Complaint / Review: Copia Urban Winery - Poor management and service. #842578

Complaint / Review
Copia Urban Winery
Poor management and service

On Saturday, August 27, my buddies (12 including me) and that I visited Copias. We came around 8:30pm and we put our purchases (beverages and meals) between 8: fifty – 9:00pm. To begin with, our host, Pachelot (unsure of spelling) she wasn't pleasant; she didn't laugh are condition her title originally upon presenting himself. She seemed to be overcome together with her area and insufficient aid. We'd been awaiting our food for one hour. We requested the host at 10:00pm about our food and he or she visited your kitchen. We obtained our meals around 10:15pm. After waiting that lengthy and having a not-so-friendly host, we chose to talk to a supervisor. The supervisor on-duty was called David Mongar (unsure of lastname spelling) found our desk by having an attitude as he started to hear and before my buddy to totally clarify the entire scenario, he cut her down rudely and started to blame people for the purchasing occasions. He didn't totally hear or apologize for that unprofessional attitude of the host or even the prolonged watch for our food. He just created excuses! We subsequently requested to talk to the dog owner; wishing that people might obtain a greater reaction.

The dog owner, ET (the title we received from the Coordinator) he arrived and he was just like rude and unprofessional whilst the host and also the supervisor. He virtually supported the host and also the supervisor. He didn't wish to pay attention to our part therefore lastly my buddy advised him that people were completed attempting to clarify because the discussion wasn't effective. The dog owner subsequently stated “you all still need to pay” let's assume that we didn’t wish to spend after which informed us “please don’t come back”. He never apologized for-anything that people experienced. About 50PERCENT of our party’s food was chilly or not prepare as required.

I'll NEVER move there again particularly following the operator informed us to the encounter rudely to not return. This isn't appropriate conduct for almost any company institution particularly in administration. None people had actually experienced this sort of conduct in a office. As observed, nearly exactly the same situation occurred to some client recently in May of the year which means this simply validates this is just a terrible office to patronize.


Offender: Copia Urban Winery

Country: USA

Category: Shops, Products, Services

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