Chronicle of Events
1) On the first week of June, I was contacted from Josh from Leeways after posting my information at relocation portal site. He promised me that all relocation cost will be flat fee of $1,000 and it will be same day service.
2) The next day I talked with Josh, I called him and confirmed whether it will be same day service and flat fee of $1,000. I raised concern of not listed on Better Business Bureau but he said it was because his company is only 5 months-old and they need 3 year requirement to be listed. He also mentioned there will be no problem because it is standard (and small) one room to one room moving. I paid $1,000 lump sum over the phone.
3) 2 days before the moving, I called Erica and gave her my new address. I asked her whether it will be the same day service and she said there will be no problem.
4) On the moving day, Lior and Mike came. When I told them it was same day service, they called the company and it will take one day (Sunday). He called the leasing office of North Park Avenue Apartment to reserve the elevator. The person who talked with Lior is the Manager of the apartment, Kim Luk. They charged me $100 saying that my stuff went over the square-feet even though the company promised me flat fee of $100. I paid $100 with cash and tipped movers $100.
5) On Sunday, I called Lior to ask the time of their arrival. He said the truck with my stuff is having problem in Philadelphia such as oil leakage and over-heated engine.
6) In the middle of the week, I didn't hear anything from Leeways. I called Erica and she told me since there had been a lot of orders and deliveries over the weekend I was moving, all the deliveries were delayed. She told me it will take a few days but declined to give me specific date.
Inconveniences caused
1) Since they lied about the delivery date, I couldn't have deal with companies that gave me better deals. Also, I don't have proper clothes for work, place to sleep, chair to seat, TV and so on. It was extreme situation without my stuff for more than 1 week.
2) Unnecessary purchases: I have to or had to buy suits for work, shower curtains, chairs, air mattresses and pumps, dishes, glasses and contact lenses
3) Loss of food with sentimental value: Since they promised me the same day (or next day) delivery, I put the food that can stand 3-4 days into the moving truck. They are impossible to find in the United States and my father and grand-mother prepared them jointed for me. Even though the amount lost will be less than $350, I feel very upset over the loss of the food I cherish.
4) I had to sleep on the hard floor for 1 week.
- If they have told me the true delivery date, all those events could have been prevented by proper packing.
Questions to ask
1) The location of my stuff. I am willing to drive to get my stuff because it is causing extreme inconvenience.
2) Why did they promise the same day delivery? If they gave me reasonable delivery date, I would have packed accordingly (food, clothes, and futon) and could have prevented loss.
3) Who are the managers and owner of the company? - When I asked for the management, Erica told me to call back in 2 hours and half. After I asked her the extension number and name of the management, she said Josh and she are the management of the company.
4) One guy is telling me my delivery date is late because of truck problem and customer service is telling me it is not coming because they had a lot of orders last week.
5) What is really happening and when I am getting my stuff back?
Customer Service (Erica Mercado) Extension 109
Sales (Josh Abromobich) Press Number correspond to Sales Department and look for Josh
Yun ah
Chevy Chase, Maryland
U.S.A.
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