The issue with this company started with my first order when over half of my snails (shipped without water; which IMO is not okay regardless of their hype about it being better), arrived DOA and I never received a response or credit from the company after my e-mails (which is the only way you can reach them because they're "busy"). I let that slide because it was less than $10 of product and everything else was in good condition.
My second order was a big mistake. I should have learned from the first. The issue is that several days after I ordered $160 worth of livestock from them they e-mailed me stating that the sun coral I ordered wouldn't be ready to go until early the next week. I had two choices. Either ship everything else but the sun coral and then pay for shipping AGAIN to have it sent at a later date or wait for everything.
Fine, it can all ship later I replied.
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