I wouldn't order from Fred's again. I read the "2-3 months" delay listed on their website, fine, not in a huge hurry so I placed the order in January and got an email confirmation. Three months went by, no order received, so I called (VM) and then sent an email and never did get a response. After a week of randomly trying I finally got a hold of someone (Fred I assume) and the conversation went something like this:
Me: I'd like to check on the status of an order, placed in January
Freds: We're you charged?
Me: I had received an email and had assumed the order was still in process can you confirm?
Fred's: Well it could have had an issue, like the credit card number or the card was rejected, and the order would not have shipped
Me: On the email it said if there was an issue I would be contacted, not that the order would simply 'stop'?
Fred's: Give me the credit card again
Me:
Fred's: That looks right
Me: So there was no issue with the credit card, it just was never shipped?
Fred's: I'll give this to the lady who comes in this afternoon, we're pretty busy so it'll be about a week before it goes out.
No "Sorry, we lost your order" or "We'll get this right away". No acknowledgement there was even an issue or a problem on their part. Regardless of the criticality of the item that's just poor business and, to me, a sad reflection in the lack of responsibility being taken. It's worth a few bucks extra to support another business and to actually get your goods in a timely manner. Fred's isn't worth the frustration of having to constantly check on your order (assuming you can actually reach a real person) to make sure they actually ship it out...
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