My statements kept keeping mailed to an address that I never lived. I changed the address a number of times with HD and USPS and asked them NOT to forward my mail or changed my address ever unless I call and confirm. It still happened for 5 years and I gave up. I had them send my statement via the web. I own a business and get 100's of emails a day. Either I erased an email or it went to spam and statement (s) weren't paid - that's why I like paper statements.
All other credit cards are sent via USPS — only HD is web because of this issue. Needless to say, I got a 30 past due on my credit report. For 10 years this is the ONLY negative on my report and is keeping me from getting a business loan. I must have immaculate report for a business loan these days. I made numerous calls to HD, went to the local post office and made calls to postal consumer affairs per HD request to get a letter stating the postal service screwed up. The postal service says they didn't forward my mail.
HD says they didn't change my address. After 20 years of having a HD credit card and being a previous HD manager I closed my account today. If this was a money issue I would have been late on all my accounts; not just HD. This was an issue out of my control and no one will help me fix it! HD didn't even attempt to help just denial even from the beginning. I have copies of my statements where the address keeps getting changed even though I called them numerous times requested NOT to change my address.
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