I have had a post office box for many years at the downtown Atlanta's Phoenix Branch of the Post Office. I always receive a letter prior to my box renewal fee due date. I would pay after receiving it for either 6 months or 1 year at a time. This time, I was not given any notice or bills. I was shocked to find that box had been closed WITH NO NOTICE! Worst, my mail for at least the past 2 weeks has been returned to the original senders!
After asking, I was told there had been a "glitch" in the system and essentially they DO NOT HAVE ACCURATE PAYMENT RECORDS for P.O. Box customers. They produced a print out that showed I'd not made a payment since October (really) which she admitted may well be inaccurate.
The worst part is that in spite of the fact, that I've paid, they are REQUIRING that I produce proof that my account is up-to-date in face of the fact they'd admitted they are the ones who are having record keeping problems.
What can be done? USPS Customer Service agreed with the local branch, apologize and sharply pronounced that I should produce proof of payment asap or my mail will continue to be returned to sender.
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