Last Friday, 1/6 I purchased a paperback book at Super Walmart on Kirkman Rd in Orlando, FL for which I paid $7.49. Upon getting home I realized I already had the exact same book on the shelves and needed to exchange it for the other book in the trilogy.
I took the book back the next day to a the Super Walmart on Princeton St, Orlando, FL which is closer to my home. Upon looking in the book department I discovered that 1) they didn't have the book I needed and 2) the exact same book I was trying to exchange was $10.97, $3.48 MORE than the same book at the other Super Walmart! I decided to just return the book for store credit.
Imagine my surprise when customer service told me that Walmart policy stated I could not return the book, or exchange it or get store credit! I asked for a manager and was given the same spiel by the customer service manager. I asked to speak to the store manager and was told that none were available. This policy was not printed on their receipt, at customer service, or by the books.
Today, I spoke to "Richard" the store manager. He reiterated their policy and told me that they couldn't post all their policies as there would be too many. He also told me that he didn't have to post them (although by Florida law, return policies must be posted wherever returns are made).
He also told me that all retailers operate in this manner. He did agree to give me a store credit. As a result of the way this was handled, Walmart has now lost a customer over $7.49... As to the store credit? I'm going to either give it to the next person I see who looks like they need some help, or buy $7.49 worth of food and donate it.
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