Direct is a rip off. I'll start by saying, I've had 2 encounters with the company. The first was, they diconnected from the complex I was living in, this I didn't know at the time. I called them and they said they'd send someone out to handle the problem. So, after 2 weeks they said i'd have to sign back up and i'll need new cable boxes and they credited me 25 dollars for 2 weeks of no Cable. I tried to send back the boxes and they said my complex manager should have told me to bring my cable boxes in at no charge. We'll they charged me for them and I paid them and I disconnected from them.
Secondly, I moved and thought they would've changed but, this was severly not the case. (I think they hired thuggs to handle there business) So I got one of there packages through quest, I paid my bill faithfully and then one day the accused me of not paying my bill. We went round, after round, after round, i finally decided to disconnect after only 6 months. Well, they accused me of never paying a bill at all for direct Tv. I was bundle with Quest told me I was current and Direct Tv said I wasn't. (No wonder quest doesn't carry there service anymore.)
My wife paid this bill every month, they accused her lying to me. They tried to send me to collections. They had someone call me and give me 3 months free direct Tv, I said no I had chose someone else to go with (Yea Comcast!). When I talked to them about trying to find out whats going on they said we need to audit your ccount. They also want cards statements from my wife, they blamed everything on her.
So I ended up paying there outlandish fees yet again. I paid the fees and they gave me a set mmount and we paid them. Then I started getting calls from them gain saying we owe them this large sum of money. This time I didn't pay a dime, you see they wanted us to pay twice. We weren't going for it! They called and called (I know they have used my phone calls for training purposes lol) and some one in Az threaten to send me to collection. And they did, after 3 months of this i was done. We finally got every thing solved after some one with a little common sense called me and got the bottom of it all. (i don't know who this man was but I thank you)
Please beware of this company... There not on the up & up
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