I moved into coppermill apt on march 9. Called primecast to get cable was told that tenets before me had not turned there cable off so i had to wait until primecast got in touch with previous tenets before i could get service. Waited about a week. Spoke with someone named monica at primecast told me someone would be out in 24-72 hours and i had to pay $279.14 for installation service order #1823205. I also had to fax the a copy of my lease to prove that i was a new tenet in which i did on march 14 and question them as to why they could not call the office and verify that infomation and she said it would be better for me to just fax the lease agreement. They camed out installed two boxes one in my living room and one in the bedroom. I never received service from primecast and was told they went bankrupt. I called primecast to see when service would be turned on and was told that they were out of business and direct tv would be taking over and that i would receive my refund back in 15 to 30 days after the 30 days i called again because i had not received my refund and a recorder camr on instructing me to send all complaints or questions to www.goprimecast.com in which i did on 4/30 still no response. Now that i have cable with direct tv my service has been turned off because of primecast. It has been off since june 6 and is still off today 6/9. I spoke with several people at direct tv and was told to talk with someone in my office and they would explain why my cable was off in which they did not no anything about it. Called direct tv back they have a recording saying to call the office in your complex. Talk to manager in complex and they do not no why they cut my cable off but would find out for me and let me know in which they did and it should be turned back on. My cable bill is paid up to date and i still have no cable as of filling this report.
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