Sprint PCS both product (wireless service) and service (customer
handling) has been highly unreliable and downright rude. The billing is factually incorrect.
This is the final straw.
Last year, I was on a plan for 1000 mins with incoming free. I went on the vacation plan (when I was out of the country) and then was "reinstated" on my original plan (conveniently unmentioned went the fact that incoming minutes were not free anymore). I was billed on an average $100 extra for 3 months. Since I pay my bills online (and since usually they charge current month and next month when starting up service) I ignored the bill. After the 3rd such bill - I checked and found that I was paying for about 250 mins extra since the incoming minutes weren't free. Called customer service and they told me I only had 15 days from the billing date to contest charges every month.
(It takes 7-10 days minimum for the bill to get to us anyway)...
Finally were doing me a "favor" by offering to split half the overage of only the last month. When I asked to speak to a supervisor, he actually attacked me telling me that he would revoke even that offer since I was being persistent.
The next set of issues came up in the last 3 months. This time a lot bigger and worse. I moved my girlfriends phone onto this and therefore upgraded plans to 1200 daytime and 2300 nighttime. They continued 1000,1000 plan I had initially changed to. This time the overage was $350 (with my chosen plan it would have been
$40) in the first month. They decided to give me half off. And refused to change the plan I was on mid-stream even though I had called 2 days after my plan went into operation.
I paid this bill in full expecting to get credit after I got through customer service, but the following month again it was showing in excess of $300.
Everytime I call customer service - FROM A LAND LINE - I've gotten disconnected midway through a conversation or during transfers. This is pathetic.
Plus they have a charge of $150 if I opt out before 12 months.
This is ungodly. It is unreal. It is something anyone in their fair mind should refuse to put up with.
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