Usacomplaints.com » Electronics and household app. » Complaint / Review: Sprint Cellular - Sprint PCS Sprint Scam Ripoff Company with $69.99 unlimited call plan. #595137

Complaint / Review
Sprint Cellular
Sprint PCS Sprint Scam Ripoff Company with $69.99 unlimited call plan

I was a happy Metro pcs customer but decided to move to boost mobile as the nationwide coverage of Metro became and issue, So I decided to purchase a Sprint Blackberry of which i found after research could be used on the boost mobile $60.00 per month unlimited plan, I found a seller on craigslist whom happened to be a Sprint employee selling an almost brand new sprint blackberry, upon meeting with sprint employee, she asked whether i had tried a sprint phone before and mentioned the $69.99 unlimited plan, with the rep also assigning a 15% monthly discount as a govt employee, meaning that the bill would be at the most including taxes $58.00 per month, the rep ran my credit and informed me that i qualified for 3 lines with no security deposit required. I decided to try the 30 day sprint guarantee thinking that if i didn't like the service that I could leave and take the blackberry phone to boost mobile for there unlimited plan. Here is where all of the drama starts... Received first bill of only $39.99, i paid $60.00 on that bill, since i was already budgeted and used to paying $60.00 per month, I paid the $60.00 thinking hey i will have credit next month, i am happy thinking hey this may be a good plan afterall, man was i wrong... Received 2nd bill at the 50 day mark of being a sprint customer, this new bill however was more than double the unlimited plan cost, so I will bullet point the issues below in the interest in keeping it simple...

1. Received bill that was double the cost of the unlimited call plan. Was told that there were overages on the 450 anytime landline plan... HUH, WTF...

2. Called Sprint spoke to rep on the phone reviewed bill and rep could not explain which calls on bill are billed as land line calls, asked what billing code would be seen on the bill to indicate a land line call, could not receive an explanation that would make since to me the consumer who is paying the bill here. The only indication on your bill on overages isn't shown until after you are over the minutes that sprint says they have alloted for land line calls, so once you are over they notate your account with a code of OV, however before the overage the calls are listed as regular calls. So, no code to verify that you are calling land lines, however when you are over the limit then the calls are noted, make any sense to folks... So how do you track land line calls that are above and beyond people or businesses you know that are on land lines...

3. Reviewed the call details with sprint rep, and i must say that i am amazed at what I found out...
A. Sprint charges. 45 cents per minute rounded up on incoming calls from landlines, that is correct on incoming calls from landlines... What consumer here knows when they are dialing someone whether the call is a land line and or receiving a call from a land line, as a consumer you may know of family and friends who may have a landline, this you may some control you may know who is on land lines. However random calls received from familiy, friends, business, you may not be aware that you are being billed at. 45 cents per minute per call... So you pay for people calling you from landlines, crazy huh... It gets crazier...
B. Sprint charges you for calling to check your voice mail messages, whether you are aware of it, sprint charges and bills monthly minutes for checking voice mail from their voice mail system, is that not the biggest ripoff ever... I was billed over $30 for checking voice mail over a 45 day period... Crazy, never heard of this, give you voice mail and charge your minutes to check it... Real crooks here...

4. I Noticed a $5.00 charge on the bill, asked them and they mentioned that there is a spending limit fee being charged on my account for 18 months, was never informed of a $5.00 fee every month for 18 months when i was told that I was approved for the account, i asked about the removal of this fee and was given an option of removing the fee, but only if automatic bill payments for the bills monthly was added to the account... Do you really think i would give the crooks the key to my bank account, if they are already robbing me with fees...

5. The sprint rep got permission to reduce the overages by half, however stated in one breath by the way you are already over your minutes again for the current bill, mind you i am still within my first 60 days as a new sprint customer, my 60 days will be 6/17/10...
6. Was informed that if i cancel contract that there would be a 22 month early termination fee assessed, Was offered a more expensive plan of offset the overage fees, however this $99.00 dollar per month unlimited plan still doesn't list that land line calls are not free and unlimited.

7. So the only option i have is to pay these b*tards, to either get out of the contract, plus pay the new outstanding bill in order to keep my number and to move forward without sprint... Geez what a company...


Offender: Sprint Cellular

Country: USA
Address: P.O. Box 8077
Phone: 188821144727
Site:

Category: Electronics and household app.

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