I initially signed an agreement with Federal Verification
Services to get our business listed on the federal GSA registry for some of our
Business services. Apparently, as I was
Not made specifically aware, there were also some additional charges that would
Be forth coming in the future. We had
Agreed on a fixed price to get us listed with the GSA, to the tune of a little
Over $3,000.00. I am fine with the
Agreed price for that service and intend on continuing to have them list
Us. The issue that I have is that there
Was a trial period for their Win Bids service. We were charged for this service without our
Direct authorization, and since the company had our bank account information
They did an ACH Transaction to collect funds for this service. We never agreed to use this service and
Certainly did not agree to pay to use this service. When I contacted the company directly about this
They said it was in the contract and that they would not refund us for this
Service. The two issues that I have are:
#1 We never used this service at all.
#2 We never agreed to let this company bill us or directly
Debit our bank account.
I requested a refund for this and was promptly told no. This is not an ethical way to do business nor
Was it made totally clear that additional charges would be coming. Even if it was in the contract I never knew that these were the specific terms. I signed up for a GSA listing and nothing more.
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