The other day I received my Directv bill, and the package I had ordered went up in price. Six months ago I signed a contract with this company, and I have had nothing but problems since. This is the latest issue. I ordered the Choice Package for the special price of $34.99 a month. The first three bills I got were at the regular price of $52.99, so I had to call and straighten this out. They finally got that straight, and everything went smoothly for about two months. Then I got this bill where they increased the price of the Choice package. That would have been fine if they had adjusted the credit to reflect the price I agreed on when I first signed up for the service, but they did not.
When I called the company about it, the first customer service rep hung up on me. The next one I got could not tell me anything different from the first. They told me that the 'Customer Agreement' says they can increase the price any time they want to. This is absurd.
Working in the construction industry, I deal with contracts every day, and once they are agreed upon and signed, that is it. That governs what happens on the job. It is apparent that the word 'Contract' means nothing to Directv, and they can just do whatever they would like, whenever they would like. So I guess if they would like to jack my bill up to $100.00, I just have to sit back and take it, even though I agreed upon a specific price when I signed up for the service.
I am reporting this company to the BBB and the Attorney General's office in hopes that they can help everyone this has happened to. This is a warning to everyone who wants Directv or was thinking about getting it: don't! They are a huge rip-off and their service stinks, including their customer service. I hope all take heed of this message and think twice about dealing with this company before they get shafted also.
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